Privacy Policy

Name and contact of the person responsible

The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is FröWag GmbH, Wieslensdorfer Str. 25-29, 74182 Obersulm, Telephone: 0049 7130 40239 50, Email: info@froewag.deThe controller is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data.

Information about the collection of personal data

(1) We are pleased that you are visiting our website and thank you for your interest. Below we provide information about the collection of personal data when using our website. Personal data is all data with which you can be personally identified, e.g. name, address, email addresses, user behavior.
 
(2) If you contact us by email or via a contact form, the data you provide (your email address, if applicable your name and your telephone number) will be stored by us in order to answer your questions. We will delete the data collected in this context once storage is no longer required, or processing will be restricted if there are statutory retention periods.

Collection of personal data when visiting our website

If you use the website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. When you view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure stability and security:

• IP address
• Date and time of the request
• Time zone difference to Greenwich Mean Time (GMT)
• Content of the request (specific page)
• Access status/HTTP status code
• amount of data transferred
• Website from which the request comes
• Browser
• Operating system and its interface
• Language and version of the browser software.

Collection of personal data when opening a customer account and for contract processing

Personal data is collected and processed in accordance with Art. 6 Paragraph 1 GDPR when you provide it to us to carry out a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. Your customer account can be deleted at any time and can be done by sending a message to the above-mentioned address of the person responsible. We store and use the data you provide to process the contract. After the contract has been fully processed or your customer account has been deleted, your data will be blocked with regard to tax and commercial retention periods and deleted after these periods have expired, unless you have expressly consented to further use of your data or we have reserved the right to further use of the data that is permitted by law, about which we will inform you accordingly below.

Use of cookies

(1) In addition to the data mentioned above, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard disk and associated with the browser you use; they allow certain information to be sent to the location that placed the cookies. Cookies cannot run programs or transmit viruses to your computer. They are designed to make the Internet more user-friendly and effective.

(2) This website uses the following types of cookies:

1. Transient cookies are automatically deleted when you close the browser. These include session cookies in particular. These store a so-called session ID, which can be used to assign various requests from your browser to the shared session. This allows your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close the browser.
2. Persistent cookies are automatically deleted after a specified period of time, which can vary depending on the cookie. You can delete cookies at any time in the security settings of your browser.
3. You can configure your browser settings according to your wishes and, for example, refuse to accept third-party cookies or all cookies. So-called "third-party cookies" are cookies that have been set by a third party, and therefore not by the actual website you are currently on. We would like to point out that by deactivating cookies you may not be able to use all the functions of this website.
4. In some cases, cookies are used to simplify the ordering process by saving settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website). If personal data is also processed by individual cookies implemented by us, the processing takes place in accordance with Art. 6 Para. 1 lit. b GDPR either to execute the contract or in accordance with Art. 6 Para. 1 lit. f GDPR to protect our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.
5. Please note that if you do not accept cookies, the functionality of our website may be limited.

Additional features and offers on our website

(1) In addition to the purely informational use of our website, we offer various services that you can use if you are interested. To do so, you must usually provide additional personal data that we use to provide the respective service and to which the aforementioned data processing principles apply.
 
(2) We sometimes use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions and are regularly monitored.

(3) We may also pass on your personal data to third parties if we offer participation in promotions, competitions, contract conclusions or similar services together with partners. You will receive further information about this when you provide your personal data or in the description of the offer below.

(4) If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you about the consequences of this circumstance in the description of the offer.

Use of our webshop

(1) If you would like to order from our webshop, it is necessary for the conclusion of the contract that you provide your personal data, which we need to process your order. Mandatory information required for the processing of the contracts is marked separately, further information is voluntary. We process the data you provide to process your order. For this purpose, we can pass on your payment details to our house bank. The legal basis for this is Art. 6 Paragraph 1 Clause 1 Letter b of GDPR. You can voluntarily create a customer account through which we can save your data for future purchases. When you create an account under "My Account", the data you provide will be stored revocably. You can always delete all other data, including your user account, in the customer area.

(2) Due to commercial and tax law requirements, we are obliged to store your address, payment and order data for a period of ten years. However, after two years we restrict processing, i.e. your data will only be used to comply with legal obligations.

(3) To prevent unauthorized access by third parties to your personal data, in particular financial data, the ordering process is encrypted using TLS technology.

Children

Our offer is generally aimed at adults. Persons under the age of 18 should not send us any personal data without the consent of their parents or guardians.

Rights of the data subject

(1) Revocation of consent

If the processing of personal data is based on consent, you have the right to revoke your consent at any time. The revocation of your consent does not affect the legality of the processing carried out on the basis of your consent until the revocation.

You can contact us at any time to exercise your right of withdrawal.

(2) Right to confirmation

You have the right to request confirmation from the controller as to whether we process personal data concerning you. You can request confirmation at any time using the contact details provided above.

(3) Right to information

If personal data is processed, you can request information about this personal data and the following information at any time:

1. the purposes of processing;
2. the categories of personal data being processed;
3. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
4. where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
5. the existence of a right to rectification or erasure of personal data concerning you or to restriction of processing by the controller or a right to object to such processing;
6. the existence of a right to lodge a complaint with a supervisory authority;
7. where the personal data are not collected from the data subject, all available information as to their source;
8. the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject.

If personal data is transferred to a third country or to an international organisation, you have the right to be informed of the appropriate safeguards pursuant to Article 46 GDPR in relation to the transfer. We will provide a copy of the personal data undergoing processing. For any further copies you request, we may charge a reasonable fee based on the administrative costs. If you make the request electronically, the information must be provided in a commonly used electronic format, unless you specify otherwise. The right to receive a copy pursuant to paragraph 3 must not adversely affect the rights and freedoms of others.

(4) Right to rectification

You have the right to request that we immediately correct any inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to request that incomplete personal data be completed - also by means of a supplementary statement.

(5) Right to erasure (“right to be forgotten”)

You have the right to request that the controller erase personal data concerning you immediately and we are obliged to erase personal data immediately if one of the following reasons applies:

1. The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
2. The data subject withdraws consent on which the processing is based according to point (a) of Article 6(1) or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
3. The data subject objects to the processing pursuant to Article 21(1) GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) GDPR.
4. The personal data were processed unlawfully.
5. The erasure of personal data is necessary to fulfill a legal obligation under Union or Member State law to which the controller is subject.
6. The personal data were collected in relation to information society services offered in accordance with Article 8(1) GDPR.

Where the controller has made the personal data public and is obliged pursuant to paragraph 1 to erase the personal data, the controller, taking into account available technology and the cost of implementation, shall take appropriate measures, including technical ones, to inform data controllers which process the personal data that the data subject has requested the erasure by such controllers of all links to, or copies or replications of, those personal data.

The right to erasure (“right to be forgotten”) does not exist if processing is necessary:

• to exercise the right to freedom of expression and information;
• to fulfill a legal obligation required by Union or Member State law to which the controller is subject or to perform a task carried out in the public interest or in the exercise of official authority vested in the controller;
• for reasons of public interest in the area of public health pursuant to Article 9(2)(h) and (i) and Article 9(3) of the GDPR;
• for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes pursuant to Article 89(1) of the GDPR, insofar as the right referred to in paragraph 1 is likely to render impossible or seriously compromise the achievement of the objectives of that processing, or
• to assert, exercise or defend legal claims.

(6) Right to restriction of processing

You have the right to request that we restrict the processing of your personal data if one of the following conditions applies:

1. the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data,
2. the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of the use of the personal data instead;
3. the controller no longer needs the personal data for the purposes of the processing, but the data subject needs them to assert, exercise or defend legal claims, or
4. the data subject has objected to processing pursuant to Article 21(1) GDPR, as long as it has not yet been verified whether the legitimate reasons of the controller outweigh those of the data subject.

Where processing has been restricted in accordance with the abovementioned conditions, such personal data shall – with the exception of storage – only be processed with the consent of the data subject or for the establishment, exercise or defence of legal claims or to protect the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

To exercise the right to restriction of processing, the data subject may contact us at any time using the contact details provided above.

(7) Right to data portability

You have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format and you have the right to transmit these data to another controller without hindrance from the controller to whom the personal data were provided, provided that:

1. the processing is based on consent pursuant to Article 6(1)(a) or Article 9(2)(a) or on a contract pursuant to Article 6(1)(b) of the GDPR and
2. the processing is carried out using automated procedures.

When exercising the right to data portability pursuant to paragraph 1, you have the right to have the personal data transmitted directly from one controller to another, where technically feasible. The exercise of the right to data portability shall not affect the right to erasure (“right to be forgotten”). This right shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

(8) Right of objection

You have the right to object at any time to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(e) or (f) of the GDPR, for reasons related to your particular situation; this also applies to profiling based on these provisions. The controller shall no longer process the personal data unless he can demonstrate compelling legitimate grounds for the processing which outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.

If personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purposes of such advertising; this also applies to profiling insofar as it is related to such direct marketing. If you object to processing for direct marketing purposes, the personal data will no longer be processed for these purposes.

In connection with the use of information society services, you may exercise your right of objection by means of automated procedures using technical specifications, notwithstanding Directive 2002/58/EC.

You have the right to object to the processing of personal data concerning you for scientific or historical research purposes or for statistical purposes pursuant to Article 89(1), unless the processing is necessary to perform a task carried out in the public interest, for reasons related to your particular situation.

You can exercise your right of objection at any time by contacting the respective person responsible.

Integration of Google Maps

(1) On this website we use Google Maps (API) from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). This enables us to show you interactive maps directly on the website and enables you to conveniently use the map function. Using this service will show you our location and make it easier to find your way there.

(2) When you visit the website, Google receives the information that you have accessed the corresponding subpage of our website. As soon as you access the subpage in which the Google Maps map is integrated, information about your use of our website (such as your IP address) is transmitted to Google servers in the USA and stored there. This occurs regardless of whether Google provides a user account through which you are logged in or whether no user account exists. If you are logged in to Google, your data is assigned directly to your account. If you do not want to be assigned to your Google profile, you must log out before activating the button. Google stores your data as user profiles and uses them for the purposes of advertising, market research and/or needs-based design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact Google to exercise this right.

(3) Further information on the purpose and scope of data collection and processing by the plug-in provider can be found in the provider's privacy policy. There you will also find further information on your rights in this regard and setting options for protecting your privacy: http://www.google.de/intl/de/policies/privacy. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.